HOS is committed to improving landlord and tenant relations by enabling fair and early dispute resolution, and responding to the needs of our Service Users in order to ensure that each receives an appropriate level of customer service.

We believe that it is the responsibility of each and every one of our employees to ensure that we achieve this and maintain the reputation and integrity of HOS by working in accordance with our values and service standards.

We are looking for self-aware people to join our team.

You will be able to recognise that as a dispute resolution expert and Ombudsman we are neither a tenant advocate or landlord champion. You will be, however, entirely comfortable reconciling the importance of being impartial with that of responding to and being supportive of the needs of our service users.

Able to manage your feelings positively to ensure that your judgement isn’t clouded, you will be conscious that your own feelings and behaviours can also have a direct influence on those around you. You will show an awareness and ability to take account of the feelings, needs and perceptions of others when making decisions or proposing solutions. 

A lot to consider, isn’t it? But just think about the challenges and job satisfaction you’ll get in knowing that you have helped to make a difference and enabled others to resolve a dispute in a solution focused way.

If you share our desire to meet these aspirations and commitments and think you can help us to deliver them with your enthusiasm, skills and experience, go to Current Jobs to see if we have an opportunity of interest to you.