A few simple steps to complaining to the OmbudsmanFirst of all, we need to know:
- your name, address and contact details
- details of the organisation you are complaining about
- he problem you have
- the stage you have reached with your complaint.
Then we can tell you whether we’ll be able to help. What we can do before you have completed your landlord’s complaints procedure. We only have the power to investigate a complaint after you have taken it all the way through the landlord’s own formal
complaints procedure. This gives the landlord the chance to respond and try to put things right. It is up to you to take your complaint through the landlord’s complaint procedure.
However, we may be able to advise you at this stage about making your complaint. If you have reported problems to your landlord but have not made a ‘formal complaint’, or you have
already started going through your landlord’s complaints procedure, you can ask us for advice and information. We can contact the landlord if we think this will help.
We also give advice to landlords on how to operate an effective complaints procedure.