IntroductionWe can usually only consider your complaint
when you have gone all the way through your landlord’s own complaints
process. This enables the landlord to respond and try to put things
right.
We can give you information and advice that will help you
use your landlord’s complaints procedure. But it’s up to you to take it
through that procedure – we can’t do it for you. If you need more help
in making your complaint, you will need to ask at an advice agency,
such as your local citizens advice bureau or law centre.
If the
problem still has not been resolved when you have been through all the
stages of the landlord’s formal complaints procedure and you have
received the final response, you have the right to bring your complaint
to us.
Please ask us to send you a complaint form.
If you are a leaseholder
please read this.