Here you can find information relating to public consultations about the Housing Ombudsman Service.

Consultations 2017

Our plans and budget for 2018-19
November 2017

We have published a consultation paper seeking views on our service to help inform our plans for 2018-19.

The paper provides a review of the year 2017-18 up to the end of September which shows year on year improvement in our casework performance.

As set out in the 2017-18 Business Plan our intention is to keep the subscription fee at the same level of £1.25 per unit in 2018-19. However, we are still seeking views and insight to help us make further improvements in our service within the resources available.

The consultation will help inform how we develop various elements of our business including better access to our service, supporting the local resolution of complaints, increasing transparency and improving efficiency.

Our final Business Plan for 2018-19 will reflect the feedback we receive during the consultation. We are keen to hear from both landlords and residents and look forward to receiving responses. 

The paper including details of how to respond by the deadline of 22 December 2017 is available here.

Draft Public Service Ombudsman Bill 
April 2017

The Ombudsman has published her response to the Draft Public Service Ombudsman Bill.

The Bill, which would establish a single Ombudsman to take on the functions of the Local Government Ombudsman and the Parliamentary and Health Service Ombudsman, has provision for the Housing Ombudsman to be incorporated in the future.

The written response follows Denise’s evidence to the Communities and Local Government Select Committee in March available here

Details of the initial consultation in 2015 on the creation of a new Public Services Ombudsman are below including the Housing Ombudsman’s response. Following the consultation, the government decided that the Housing Ombudsman should not join the scheme, at least initially.

Our plans and budget for 2017-18
January 2017

The Ombudsman published a consultation paper on her proposed plans and budget for 2017-18, including the level of subscription fee, plus an update on performance for the current year. 

The consultation sought views on the proposed service, including the balance of activity between casework resolution and sector development work, and the fee. 

The consultation report is available here.

Consultations 2015

A Public Service Ombudsman
16 June 2015

We welcomed the opportunity to respond to the recent consultation on the creation of a new Public Services Ombudsman. This consultation was around bringing together the functions of Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and the Housing Ombudsman.

In considering our response, we also took into account soundings from landlords and tenant representative groups who kindly sent in their own response to the consultation to us. You can read snippets from their responses here. You can also read our full response here.

The outcome of the consultation is available here

Consultations 2014

Future funding of the Housing Ombudsman
4 March 2014

The consultation aimed to seek views from both local authority landlords and other member landlords of the Scheme on the proposal to extend the Housing Ombudsman’s existing fee charging model to local authority landlords from April 2014.

You can read the outcome to the Consultation on here.