Our Leadership Team

Here you can find out a bit more about our Leadership Team and the experience they bring to the Housing Ombudsman Service.

Interim Housing Ombudsman – David Connolly

David Connolly was appointed Interim Housing Ombudsman from 5 June 2017. This is a temporary arrangement until a permanent Housing Ombudsman is appointed.

David is on secondment from the Local Government Ombudsman (LGO). He started there in 1993 and since 2000 has been an Assistant Ombudsman. His earlier career included various positions in local authority housing. At LGO David had oversight of housing issues, including the development of a Memorandum of Understanding with the Housing Ombudsman and being the main LGO contact for joint working with the Housing Ombudsman under the Localism Act.  

Director of Finance and Corporate Performance – Andrea Keenoy

Andrea joined the Housing Ombudsman Service in September 2015.

She is a qualified Chartered Accountant and has been working for the National Audit Office (NAO) for the last seventeen years, auditing a range of government departments and their arm’s-length bodies. During her time at the NAO, she was also part of the technical support team, leading on a range of interventions aimed at improving governance, and was seconded to the House of Commons Scrutiny Unit. 

Outside of work, Andrea is an Associate Governor at a maintained primary school, attending its Finance and Resources Committee.

Director of Dispute Resolution - Emma Foxall

Emma comes from a legal background and has worked as a solicitor in both private practice and a local authority legal team.  She also has extensive housing advice experience having provided advice and training to advisors and advice agencies through Shelter’s National Homelessness Advisory Service.  

Emma joined the Housing Ombudsman Service in 2004, initially as an investigator. In her current role she has brought together her legal and training knowledge to lead on sector development work for the Housing Ombudsman Service. 

Director of Dispute Resolution - Joyce Adu

Joyce joined the Housing Ombudsman Service in 2001 as an Investigator and became a team leader in 2002. She had worked in the private sector as a data analyst in market research for several years before moving to the social housing sector. She held a number of roles in local authority housing including housing advice, homelessness and estate management before becoming a housing officer at a housing association. 

Joyce became area manager responsible for teams of housing officers, lettings officers and caretakers and managing large budgets for housing management, repairs and improvements.

At the Housing Ombudsman Service Joyce has implemented several change programmes and has a particular interest in staff learning and development.